Call Centre Agent Job at Benin Electricity Distribution Plc (BEDC) – Edo State

Call Centre Agent Job at Benin Electricity Distribution Plc (BEDC) – Edo State

Benin Electricity Distribution Plc (BEDC), one of Nigeria’s major electricity distribution companies, is responsible for providing reliable power supply to customers across Delta, Edo, Ekiti, and Ondo States. Covering a vast geographical area of 55,770 square kilometers and serving millions of households through its network of business districts and offices, BEDC plays a vital role in powering communities and businesses in the region.

BEDC is currently hiring energetic and customer-focused professionals to join its team as Call Centre Agent on a full-time basis in Edo State. This role is essential for delivering timely support, resolving customer complaints efficiently, and enhancing overall customer satisfaction in the power sector.

Role Overview

As a Call Centre Agent, you will be the first point of contact for customers, managing inbound calls professionally while ensuring complaints are logged accurately and resolved promptly. You will help build a strong customer-centric image for BEDC and contribute to continuous service improvement.

Key Responsibilities

• Handle inbound calls in a timely, professional, and courteous manner.
• Raise complaint tickets correctly and assign them to the appropriate departments for swift resolution.
• Identify customer needs, clarify information, research issues, and provide effective solutions or alternatives.
• Promote a customer-centric culture and build positive business relationships with customers.
• Proactively identify complaint trends and make recommendations to the Head of Customer Care.
• Receive, log, and document all customer interactions (verbal and written) on the CRM system with detailed information.
• Ensure full compliance with company policies and procedures at all times.
• Provide accurate feedback on general enquiries regarding products and services.
• Perform any other duties as assigned by the supervisor.

Requirements

• Bachelor’s Degree in Business Administration, Engineering, or any related discipline.
• 1-3 years of work experience in a similar customer service or call centre role.
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Strong organizational and interpersonal skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office applications (Word, Excel, etc.).
• High level of Emotional Intelligence.
• Good knowledge and experience in the power sector will be an added advantage.

How to Apply

Interested and qualified candidates should forward their CV to: careers@beninelectric.com using the Job Title “Call Centre Agent” as the subject of the email.

Click here to send your CV via email

Application Deadline: 10th April, 2026.

Career Tip

In customer service roles like call centre positions, developing active listening skills and emotional intelligence can significantly improve complaint resolution rates and customer loyalty. Always document interactions thoroughly and look for patterns in feedback — turning complaints into actionable insights is a valuable skill that can lead to faster promotions and leadership opportunities in any service-driven industry.

Looking for more opportunities in customer support and service delivery? Explore our latest Customer service jobs in Nigeria today for additional openings across different sectors.

Please share this job opening with qualified candidates in your network who may be interested in joining BEDC.