Customer Service / Shipping Manager at Dangote Group - Lagos

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Customer Service / Shipping Manager at Dangote Group - Lagos

Dangote Group is one of Nigeria’s largest and most diversified business conglomerates, renowned for excellent business practices and high-quality products. With operational headquarters in Lagos, the Group continues to drive industrial growth across Africa.

Job Title: Customer Service / Shipping Manager

Location: DIL HQ, Lagos
Employment Type: Full-time

Job Purpose / Summary

We are looking for a seasoned professional to manage shipping operations at our Refinery while simultaneously leading the customer service function. This dual role ensures timely and cost-effective movement of refined products and delivers exceptional customer satisfaction in the petroleum industry.

Key Responsibilities

Shipping Operations Management

  • Coordinate all shipping activities including vessel scheduling, berthing arrangements, and cargo documentation
  • Ensure timely dispatch and receipt of cargoes while adhering to operational deadlines
  • Monitor and document all shipping activities
  • Track vessel movement before and after loading

Customer Service Management

  • Lead and manage the customer service team to deliver high levels of service
  • Develop and implement customer service policies, procedures, and standards
  • Train, mentor, and motivate customer service staff for optimal performance
  • Maintain accurate records of customer interactions and transactions
  • Resolve issues related to shipping delays, damages, or discrepancies professionally
  • Handle customer inquiries and complaints in a timely manner
  • Collaborate with other departments for seamless service delivery
  • Monitor customer service metrics and identify areas for continuous improvement

Qualifications & Experience

  • Bachelor’s Degree in Maritime Studies, Logistics, Supply Chain Management, or a related field
  • Minimum of 7 years experience in shipping operations and/or customer service within the Petroleum or Maritime industry
  • Strong leadership and team management skills
  • Excellent communication, interpersonal, and conflict resolution abilities
  • Ability to thrive under pressure in a fast-paced environment
  • Deep knowledge of vessel clearance processes, maritime regulations, and port operations
  • Proficiency in shipping software, logistics systems, and customer service tools
  • Strong analytical, organizational, and problem-solving skills

Career Tip: In the oil & gas and maritime sectors, professionals who excel at combining operational efficiency with outstanding customer experience are highly valued. Focus on building strong cross-functional relationships and always prioritize proactive communication to prevent issues before they escalate.

Application Deadline: 20th April, 2026

How to Apply:
Interested and qualified candidates should apply via this link: Click here to apply

For more Jobs in Nigeria today, visit Jobstoday.com.ng – your trusted platform for the latest career opportunities across Nigeria.

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