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Customer Service Executive at United Nigeria Airlines

United Nigeria Airlines is a wholly owned Nigerian airline incorporated under the Companies and Allied Matters Act of 1990. Operating under the trade name United Nigeria, the airline provides commercial air transportation services across Nigeria.

Job Overview

  • Job Title: Customer Service Executive
  • Company: United Nigeria Airlines
  • Locations: Abuja, Lagos
  • Employment Type: Full-time
  • Application Deadline: 18 March 2026

Role Summary

The Customer Service Executive is responsible for ticketing, reservations, check-in, boarding, and baggage services. The role ensures smooth and efficient passenger handling while adhering to United Nigeria Airlines' standard operating procedures (SOPs).

Key Duties & Responsibilities

  • Ensure tickets are not sold on credit and comply with all ticketing time limit requirements.
  • Manage check-in, sales, and boarding operations according to company SOPs.
  • Reconcile sales and excess baggage charges at the end of daily operations.
  • Verify passengers hold valid tickets and identification before check-in and boarding.
  • Generate and deliver accurate passenger manifests for flights.
  • Ensure all ticket purchases are paid via cash or credit card before issuing tickets.
  • Maintain up-to-date information on flight schedules, timing, and fares.
  • Ensure all necessary tools and materials for ticketing, check-in, and boarding are available and ready for use.
  • Maintain receipts, tickets, and ticket jackets; request replacements as needed.
  • Keep the daily flight program readily available and attend to other duties assigned by the supervisor.

Qualifications & Experience

  • HND or B.Sc. in any discipline (higher degree is an added advantage).
  • Minimum of 1 year experience in a relevant customer service role.
  • Ability to work late hours and handle multiple tasks efficiently.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, customer service, and sales skills.
  • Ability to prioritize tasks, delegate when appropriate, and perform well in high-paced, stressful environments.
  • Strong analytical, problem-solving, supervisory, and leadership skills.

How to Apply

Interested and qualified candidates should submit their Resume and Cover Letter detailing relevant experience, location, and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject line.

Application deadline: 18 March 2026.

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