Customer Service Representative (Igbo & English) at Seven-Up Bottling Company Limited – Ijora, Lagos

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Customer Service Representative (Igbo & English) at Seven-Up Bottling Company Limited – Ijora, Lagos

Seven-Up Bottling Company Limited (SBC) is one of Nigeria’s leading manufacturing companies, producing and distributing popular beverages such as Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea, and Aquafina premium drinking water. The company has recently expanded into the Home & Personal Care sector with its 2SURE brand, launching a Hand & Surface Sanitizer. SBC operates nine state-of-the-art bottling plants strategically located across Nigeria.

The company is now recruiting a Customer Service Representative (Igbo & English) to provide excellent support to its customers and contribute to enhanced customer satisfaction and loyalty.

Job Details

  • Job Title: Customer Service Representative (Igbo & English)
  • Company: Seven-Up Bottling Company Limited
  • Location: Ijora, Lagos
  • Employment Type: Full-time
  • Application Deadline: 31st March 2026

Job Overview

The Customer Service Representative serves as the frontline support for SBC customers. The role requires resolving customer inquiries, addressing complaints, and ensuring a high standard of service across multiple communication channels.

Key Responsibilities

  • Respond to customer questions regarding products and services.
  • Resolve customer problems and complaints promptly and effectively.
  • Provide customer support through various channels including phone, email, and in-person interactions.
  • Escalate complex or unresolved issues to management.
  • Record and track customer feedback to inform service improvements.
  • Contribute to enhancing the overall customer experience.

Qualifications & Experience

  • Bachelor’s Degree in Business Administration or a related field.
  • Minimum of 2 years’ experience in customer service, preferably within a manufacturing or similar industry.
  • Proficiency in Igbo language and fluent in English.
  • Experience with Microsoft Office and customer service software.
  • Willingness to work on a shift schedule.
  • Excellent written and verbal communication skills.
  • Strong leadership, interpersonal, and management skills.

Salary Information

Salary: Not stated by the employer.

How to Apply

Interested and qualified candidates should send their CV via email to the address below. Ensure the email subject line is the job title:

Send Application Email

Career Tips for Applicants

  • Emphasize previous experience in customer service roles, highlighting measurable achievements.
  • Showcase bilingual skills in Igbo and English.
  • Highlight familiarity with CRM systems and Microsoft Office tools.
  • Demonstrate problem-solving skills and ability to handle challenging customer scenarios.
  • Include examples of teamwork, communication, and leadership abilities.

Related Opportunities

You may also explore this opportunity: Procurement Job at Dangote

Stay updated with verified job openings via LinkedIn Jobs Today Nigeria .

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