Ticketing Associate at Birdview Group

Birdview Group was conceived as an emissary of change, whose assignment is to inspire the image, lifestyle, disposition, and attitude of people towards due actualization of their desires. We seek to use media, communications, travels and tours to ignite hope, motivating people to reach out for their dreams and become the best they can be.

We are recruiting to fill the position below:

Job Title: Ticketing Associate

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • We are currently seeking a highly skilled and detail-oriented Sabre Certified Ticketing Associate to join our dynamic team. If you have a passion for travel, exceptional customer service skills, and expertise in Sabre GDS, we want to hear from you!


  • Utilize Sabre GDS system to efficiently process ticketing and reservations for domestic and international flights
  • Maintain comprehensive knowledge of various travel products and services to make appropriate recommendations based on customer preferences and needs
  • Provide exceptional customer service, ensuring a positive travel experience for clients throughout the ticketing process
  • Handle customer inquiries regarding fares, flight schedules, seat availability, and other travel-related queries
  • Ensure accurate issuance, modification, and cancellation of tickets while adhering to industry regulations and company policies
  • Collaborate with airline partners and travel agencies to resolve ticketing issues and provide excellent service to clients
  • Stay updated with industry trends, fare rules, and airline policies to provide accurate and up-to-date information to customers


  • Candidates should possess a Bachelor’s degree with a minimum of 5 years experience.
  • Sabre certification is mandatory
  • In-depth knowledge of airline fare rules, ticketing regulations, and industry best practices
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment
  • Strong problem-solving skills and ability to handle customer inquiries and issues effectively
  • Flexibility to work in shifts, including weekends and holidays as required
  • Previous experience as a Ticketing Associate or in a similar role within the travel industry
  • Proficient in using Sabre GDS system for ticketing, reservations, and fare calculations
  • Strong attention to detail and accuracy in ticketing and data entry
  • Excellent communication skills with the ability to interact professionally with customers, airlines, and travel partners


  • N150,000 – N250,000 Monthly.
  • We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

How to Apply
Interested and qualified candidates should send their Resume and Cover letter highlighting their Sabre certification and relevant experience to: [email protected] using the Job Title as subject of the email.


  • Only shortlisted candidates will be contacted.
  • We look forward to reviewing your application and considering you for the role of Sabre Certified Ticketing Associate at Birdview Travels.

Application Deadline 26th May, 2023.