Hazon Holdings is a growing and leading diversified business with headquarters in Africa. We specialize in raising standards through our synergy of varied business units.
We are recruiting to fill the position below:
Job Title: Call Centre Agent
Location: Gbagada, Lagos
Employment Type: Full-time
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Requirements and Skills
- Interested candidates should possess an OND only with 0-1 year experience
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
N50,000 – N60,000 / Month.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline 1st August, 2023.