Customer Service jobs in Nigeria

Customer Care Job Opportunity for Recent and Experienced Graduates at NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software and services-led enterprise provider in the financial, retail and hospitality industries.  NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally.  NCR is a trademark of NCR Corporation in the United States and other countries.

We are recruiting to fill the position below:

Job Title: Customer Care Center Agent

Job ID: R0137378
Location: Lagos

General Role Summary

  • Responsible for processing and execution of hardware orders via a defined deployment process to meet customer needs/requests.
  • Serve as a point of contact for internal NCRATLEOS teams.
  • Address issues and concerns and escalate to internal teams as necessary.

Essential Role Functions

  • Manage communications for the team through email and phone.
  • Creation of incident and status update through email.
  • Constant communication with Customer Engineer on incident assignment and status update.
  • Serve as point of contact for CCC team.
  • Treat customer requests and assign to team members as appropriate, which may include the following:
    • Status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
    • Escalations from various rollout stakeholders, and
    • Requests for post-live configurations and live site support issues/escalations.
  • Record all customer communications received and sent to customer in the Deployment database (includes status changes, dates, contact fields and comments).
  • Archive mail messages in Microsoft Outlook Deployment Email Box as required.
  • Distribute initial communications regarding Deployment process and status to customers via email or phone
  • Manage outbound communication to customer to set Target Dates for Deployment activity including:
    • Opening Dates
    • Install date
    • Training Dates
    • Logistics Shipping Dates
    • Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease.
  • Participate actively on a dynamic team and look for opportunities to help co-workers.
  • Communicate with NCRATLEOS team members, inside and outside the CCC, via phone or e-mail as required.

Required Education and/or Experience

  • Formal education level: Bachelor’s Degree preferred or Higher National Diploma.
  • Self-driven team player, dependable, and demonstrates the ability to manage multiple initiatives including daily weekly and monthly tasks to support deployment and order processing activities
  • Specific skills & proficiency level:
  • Professional and courteous phone and email communication skills
  • Excellent organizational skills
  • Excellent attention to detail

Experience: Previous experience:

  • Preferred – at least one year project administration or related experience.
  • Preferred – experience with use of Service Now
  • Required – Microsoft Outlook, Excel, Word experience.

Job Conditions:

  • Self-starter and works well with little supervision.
  • Overtime may be necessary to complete tasks.

How to Apply
Interested and qualified candidates should:
Click here to apply

Closing date: Not specified