Wema Bank Recruitment 2026: Commercial Relationship Management Officer Job in Lagos

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Wema Bank Recruitment 2026: Commercial Relationship Management Officer Job in Lagos

Wema Bank Plc is one of Nigeria's leading financial institutions, known for combining traditional banking services with innovative digital solutions. Through its extensive range of personal, business, and corporate banking products, the bank continues to drive financial inclusion and support economic development across the country. Its flagship digital banking platform, ALAT, has positioned Wema Bank as a pioneer in digital banking innovation, providing customers with convenient and seamless financial services.

As part of its commitment to delivering exceptional banking solutions and strengthening customer relationships, the bank is currently seeking qualified candidates for the position below:

Job Title: Commercial Relationship Management Officer

Location: Lagos Island, Lagos State

Job Overview

The Commercial Relationship Management Officer will be responsible for driving business growth, managing client relationships, supporting credit processes, and ensuring excellent customer service delivery. The role requires a proactive professional with strong sales, relationship management, and financial analysis skills who can contribute to the growth and profitability of the bank.

Key Responsibilities

Business Development and Sales

• Implement branch sales strategies to achieve business growth objectives and revenue targets.
• Promote the bank's products and services while identifying opportunities for cross-selling.
• Drive customer acquisition through the opening of various account types and commercial banking solutions.
• Develop and maintain strong relationships with existing and prospective customers.
• Provide valuable market feedback to support product enhancement and business development initiatives.
• Conduct sales presentations and customer engagement activities to increase business opportunities.
• Coordinate sales efforts with marketing initiatives to maximize results.
• Convert customer service recovery situations into opportunities for strengthening client loyalty.
• Visit clients regularly to assess their financial needs and recommend suitable banking solutions.

Risk Management and Compliance

• Assess lending opportunities and identify acceptable levels of credit risk in line with the bank's policies.
• Ensure full compliance with Know Your Customer (KYC) requirements and internal risk management procedures.
• Handle customer complaints professionally while minimizing operational and financial risks.
• Review loan applications, collateral documentation, and credit-related transactions for compliance.
• Maintain complete and accurate documentation for assigned customer portfolios.
• Adhere strictly to regulatory requirements and internal operational guidelines.

Financial Analysis and Portfolio Management

• Review and analyze financial statements, cash flow projections, and business performance reports.
• Evaluate financing requests and conduct risk assessments in line with the bank's credit framework.
• Analyze customer financial information to support lending decisions.
• Contribute to deposit mobilization, loan growth, and overall branch profitability.
• Monitor portfolio performance and identify opportunities for business expansion.

Customer Relationship Management

• Maintain high customer service standards and ensure prompt resolution of client concerns.
• Record and manage customer complaints while identifying root causes and preventive measures.
• Recommend appropriate banking products and delivery channels based on customer needs.
• Provide personalized advisory services and portfolio management support to key clients.
• Take ownership of customer service issues and ensure timely resolution.

Team Collaboration and Leadership

• Work closely with colleagues across the branch to ensure efficient service delivery.
• Promote a positive work environment that supports collaboration, wellbeing, and productivity.
• Demonstrate leadership qualities and uphold the bank's core values.
• Comply with all human resource policies and workplace standards.

Qualifications and Requirements

• Bachelor's Degree in any discipline from a recognized institution.
• Additional professional qualifications will be considered an advantage.
• Minimum of 3 to 8 years of relevant experience in sales, marketing, relationship management, or commercial banking.
• Professional certification from the Chartered Institute of Bankers of Nigeria (CIBN) is required.
• Strong knowledge of banking operations, customer relationship management, and financial products.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good understanding of digital banking tools and technology-driven solutions.
• Ability to work independently and effectively within a team environment.
• Strong commitment to customer satisfaction and service excellence.

Employee Benefits

Wema Bank offers an attractive benefits package designed to support employees' personal and professional wellbeing, including:

• Comprehensive health insurance coverage for employees and eligible dependents.
• Healthcare provisions that allow enrollment of a parent under selected medical plans.
• Paid maternity and paternity leave benefits.
• Year-end bonus opportunities, including a 13th-month allowance.
• Participation in company-sponsored events, networking programs, and team-building activities.
• Competitive salary and compensation structure.
• Leave allowance to support annual vacation periods.
• Profit-sharing opportunities linked to organizational performance.

Application Deadline

29th June, 2026

How to Apply

Interested and qualified candidates should submit their applications through the official recruitment portal below:

Apply Here

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