United Nigeria Airlines Recruitment 2026: Customer Service Executive Supervisor

United Nigeria Airlines Recruitment 2026: Customer Service Executive Supervisor

United Nigeria Airlines is a Nigerian-owned aviation company established to provide reliable commercial air transportation services across domestic, regional, and international routes. Incorporated under the Companies and Allied Matters Act, the airline continues to expand its operations while maintaining a strong commitment to customer satisfaction, operational efficiency, and safety.

As part of its ongoing expansion, the airline is currently seeking experienced and qualified professionals to join its airport operations team in Abuja and Lagos.

Job Title: Customer Service Executive Supervisor (CSS)

Locations: Abuja and Lagos

Reports To: Station Manager

Job Summary

The Customer Service Executive Supervisor will oversee daily station operations to ensure efficient passenger handling, baggage coordination, aircraft turnaround, and superior customer service delivery.

The successful candidate will supervise operational staff while ensuring safety, security, punctual departures, and compliance with airline operational procedures. The role also requires acting on behalf of the Station Manager when necessary.

Key Responsibilities

• Supervise daily station and airport operations to ensure smooth airline activities.
• Ensure on-time aircraft departures and efficient passenger handling services.
• Oversee Customer Service Agents, Security Staff, Ramp Agents, Drivers, and Baggage Handlers.
• Monitor ramp activities and ensure compliance with safety procedures.
• Ensure proper passenger and baggage manifest documentation before departures.
• Handle operational disruptions professionally while minimizing risks.
• Coordinate station activities to maintain operational integrity and customer satisfaction.
• Ensure all operational manuals and airline procedures are strictly followed.
• Provide support and leadership to station staff when required.
• Perform additional duties assigned by the Station Manager.

Qualifications

• HND or Bachelor’s Degree in any discipline.
• A higher degree will be an added advantage.
• Minimum of four (4) years relevant work experience.
• Experience in Ground Operations Handling is an added advantage.
• Ability to multitask and work flexible or late hours when required.

Required Skills & Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Leadership and supervisory experience.
• Ability to work effectively under pressure in fast-paced environments.
• Strong analytical and problem-solving skills.
• Good organizational and time management skills.
• Ability to make critical decisions quickly.
• Proficiency in Microsoft Office Suite and related tools.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter detailing their qualifications, experience, and preferred location to:

careers@flyunitednigeria.com

Applicants should use the Job Title as the subject of the email.

This is a great opportunity for professionals seeking to build a rewarding career in Nigeria’s aviation industry with a growing airline brand.