SIMS Nigeria Limited Recruiting Customer Service Representative in Lagos

SIMS Nigeria Limited Recruiting Customer Service Representative (Lagos)

SIMS Nigeria Limited, a leading name in Nigeria’s consumer electronics industry, has built a strong reputation over the past three decades. From its humble beginnings as a single retail outlet, the company has expanded into a nationwide brand with multiple locations, delivering high-quality electronics and exceptional customer service.

Driven by innovation and excellence, SIMS Nigeria collaborates with globally recognized brands such as Samsung, Panasonic, Philips, Beko, Kenwood, and others. The company continues to prioritize customer satisfaction by offering reliable products and maintaining high service standards across all its operations.

As part of its ongoing growth, SIMS Nigeria Limited is seeking qualified candidates to join its team and contribute to delivering outstanding customer experiences.

Job Title: Customer Service Representative

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Overview

The Customer Service Representative will serve as the primary contact for customers, ensuring a smooth and satisfying experience. The role involves addressing inquiries, resolving complaints, and providing accurate information about products and services.

Key Responsibilities

• Attend to customer inquiries through phone, email, and face-to-face interactions.
• Handle and resolve complaints professionally and efficiently.
• Provide detailed information about products and services.
• Process customer orders, returns, and exchanges.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to meet customer needs.
• Escalate complex issues to the appropriate department when necessary.
• Stay updated on product knowledge and company policies.

Requirements

• Minimum of HND, B.Sc., or BA degree (Second Class or equivalent).
• At least 2 years of experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to work under pressure and manage challenging situations.
• Proficiency in Microsoft Office and customer service tools.

Application Deadline

14th May, 2026

How to Apply

Interested and qualified candidates should send their updated CV to:
employment@simsng.com

Ensure the email subject includes the job title and your preferred location.

Don’t miss this opportunity to join a reputable company and build a rewarding career in customer service.