Guinea Insurance Plc Recruitment 2026 for Customer Experience / Sales Engagement Executive

Guinea Insurance Plc, one of Nigeria’s long-standing insurance companies with decades of experience in the non-life insurance sector, is inviting applications from qualified candidates for the role of Customer Experience / Sales Engagement Executive.

Established in 1958, the company has continued to provide innovative insurance services across various underwriting categories while focusing on customer satisfaction, professionalism, and technology-driven service delivery.

Job Summary

The company is searching for a motivated and customer-focused professional who can effectively manage customer interactions, generate leads, and contribute to business growth through strategic engagement and relationship management.

The successful candidate will be responsible for nurturing prospects, improving customer experiences, and supporting sales conversion initiatives using digital communication and CRM platforms.

Job Details

• Job Title: Customer Experience / Sales Engagement Executive
• Location: Lagos
• Employment Type: Full-time

Main Responsibilities

Candidates applying for this role will be expected to:

• Engage potential clients and convert interactions into viable business opportunities
• Build and maintain strong customer relationships through effective communication
• Manage and update customer records using CRM platforms such as Zoho CRM
• Conduct regular follow-ups with prospects to improve conversion rates
• Track customer engagement activities and maintain accurate sales records
• Analyze customer data to identify trends and areas for improved performance
• Work closely with marketing and digital teams to support customer acquisition strategies
• Deliver excellent customer service across digital and physical communication channels
• Provide useful feedback that can improve customer journeys and service delivery

Performance Indicators

Performance in this role will be measured using the following key indicators:

• Lead conversion success rate
• Number of qualified leads generated
• Customer engagement effectiveness
• Accuracy of CRM documentation and reporting
• Overall contribution to revenue generation

Requirements and Qualifications

• Bachelor’s Degree in a relevant discipline
• Minimum of 2 – 4 years relevant work experience in sales, customer experience, or business development
• Previous experience in insurance, FMCG, or financial services will be an added advantage
• Strong record of achieving sales or customer engagement targets

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Ability to persuade and convert prospects into customers
• Professional appearance and confident personality
• Strong organizational and multitasking skills
• Ability to analyze customer data and derive insights
• Good follow-up and attention-to-detail skills
• Ability to quickly adapt to digital tools and changing work environments

Technical Competencies

• Experience using CRM platforms such as Zoho CRM
• Basic proficiency in Microsoft Excel for reporting and analysis
• Knowledge of Microsoft PowerPoint for presentations
• Familiarity with digital communication tools including Microsoft Teams, SharePoint, OneDrive, email platforms, WhatsApp, and social media tools

Ideal Candidate Profile

Guinea Insurance Plc is looking for a proactive and self-motivated female candidate who is energetic, persuasive, customer-oriented, and capable of adapting quickly to new technologies and strategies while maintaining strong commercial awareness.

Application Deadline

The application closing date has not been specified by the company.

How to Apply

Interested and qualified candidates should send their updated CV to: recruitment@guineainsurance.com using Customer Experience / Sales Engagement Executive as the subject of the email.