Assistant Business Manager at Mama Cass Restaurant

Mama Cass Restaurant is one of Nigeria’s longstanding quick service restaurant (QSR) brands, recognized for delivering quality meals and excellent customer service across its outlets nationwide.

The company is currently seeking qualified and motivated candidates to fill the position below:

Job Title: Assistant Business Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Role Overview

The successful candidate will support the Outlet Manager in coordinating day-to-day operations, supervising staff activities, maintaining operational standards, and ensuring outstanding customer satisfaction. The role also involves supporting business growth and ensuring smooth outlet operations.

Key Responsibilities

• Assist in managing daily outlet operations to ensure efficient service delivery.
• Handle customer complaints and inquiries professionally to maintain a positive dining experience.
• Train, supervise, and motivate team members to achieve operational excellence.
• Ensure compliance with food safety, hygiene, and quality assurance standards.
• Support inventory control processes, including stock monitoring, audits, and waste management.
• Collaborate with the Outlet Manager to achieve sales and profitability targets.
• Monitor staff attendance, productivity, and adherence to company policies.
• Maintain cleanliness, organization, and proper brand presentation within the outlet.
• Oversee accurate cash handling and daily financial reconciliation procedures.
• Serve as acting outlet supervisor in the absence of the Outlet Manager.

Qualifications

• OND, HND, or Bachelor’s Degree in Hospitality Management, Business Administration, or a related discipline.
• Additional certification or training in food service management will be an added advantage.

Experience

• Minimum of 3 years’ experience in a supervisory or assistant management role within the hospitality or QSR industry.

Core Competencies

• Strong communication and interpersonal abilities.
• Excellent customer service orientation.
• Good leadership and team coordination skills.
• Basic understanding of inventory management and cash handling.
• Strong organizational skills with attention to detail.

Desired Attributes

• Proactive and dependable personality.
• Ability to work effectively under pressure.
• Flexible and adaptable to shift schedules.
• Hands-on approach with a strong sense of responsibility.
• Positive attitude and willingness to support team goals.

Salary

N200,000 – N250,000 monthly

Application Method

Interested and qualified candidates should send their updated CV to:
begberongbe@mamacassng.com

Applicants should use "Assistant Business Manager" as the subject of the email application.

Note: Due to the large number of applications expected, only shortlisted candidates will be contacted.

Application Deadline: 30th June, 2026.

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