FrieslandCampina WAMCO Recruitment: Customer Services Manager

FrieslandCampina WAMCO Recruitment: Customer Services Manager

FrieslandCampina WAMCO Nigeria Plc, a unique multinational FMCG leader known for its "grass to glass" philosophy, is seeking a high-performing Customer Services Manager. As a company where the farmers are the owners, FrieslandCampina maintains total control over its supply chain to guarantee unmatched quality.

This role is central to balancing the complexities of a supply-driven business with the needs of a global commercial portfolio. For more leadership opportunities in the manufacturing and supply chain sectors, explore the latest Jobs in Nigeria today.

Role Overview

• Position: Customer Services Manager
• Location: Nigeria
• Job ID: 60551
• Employment Type: Full-time

Key Responsibilities

The Customer Services Manager will lead the charge in optimizing the interface between the company and its distributors. Core accountabilities include:

• Operations & Order Management: Supervising order processing across all supply points and managing haulage plans to ensure on-time delivery.
• Performance & Sales Projection: Delivering critical KPIs such as OTIF (On-Time In-Full) and primary sales volumes while identifying weekly financial risks.
• Leadership & Coaching: Managing and developing the Customer Service team through structured objectives, appraisals, and continuous feedback.
• Complaint Resolution: Leading high-impact escalation management and ensuring the Quality Assurance department has full visibility on customer feedback.
• Supply Chain Innovation: Generating data intelligence tools and dashboards to drive cost savings and operational excellence.
• Stakeholder Collaboration: Building strong bonds of trust with internal commercial teams and external logistics partners.

Requirements & Qualifications

• Experience: Minimum of 5 years of expert knowledge in Customer Service within an FMCG or large retail Supply Chain environment.
• Education: Master’s degree or Professional certification, preferably in Supply Chain Management (considered a significant advantage).
• Skills: Proven ability to work in multi-functional groups and a deep understanding of customer care processes.
• Attributes: Analytical thinker with the ability to implement out-of-the-box solutions for complex supply chain constraints.

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💡 Career Tip: Mastering the "OTIF" Metric

In the FMCG world, OTIF (On-Time In-Full) is the gold standard of customer satisfaction. To stand out in a management role, don't just report the numbers—explain the why. Demonstrate how you have used root-cause analysis to fix delivery bottlenecks or how you negotiated with haulage partners to save costs without sacrificing speed.

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How to Apply

Ready to join a dynamic and innovative work environment that nourishes growth? Qualified candidates are invited to apply through the official FrieslandCampina careers portal:

Apply via FrieslandCampina Portal

Application Deadline: May 3, 2026.

Notice: Please note that this job post has been rewritten and rephrased to ensure original and unique content. To review the original job description and all specific requirements provided by the employer, candidates must read the original post via the application link provided above.