Dana Group Recruitment: Customer Care Executive (Lagos)

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Dana Group Recruitment: Customer Care Executive (Lagos)

Dana Group, a premier Nigerian conglomerate with a legacy spanning over 50 years, is seeking a vibrant and professional Customer Care Executive. Known for excellence across pharmaceuticals, aviation, and the automotive sector, Dana Group offers a dynamic environment for individuals dedicated to top-tier service delivery.

This role is based in the Oshodi-Isolo axis of Lagos and is perfect for service-oriented professionals. For more opportunities in the Nigerian corporate space, visit Jobs in Nigeria today to stay updated.

Role Overview

  • Location: Iyana Isolo, Oshodi - Lagos
  • Employment Type: Full-time
  • Salary: N100,000 - N130,000 / Month

Key Responsibilities

The Customer Care Executive will serve as a vital link between the company and its clientele. Primary duties include:

  • Proactive Engagement: Contacting customers for service reminders and post-service satisfaction follow-ups.
  • Issue Resolution: Documenting and resolving complaints, including liaising with the accounts department for refund requests.
  • Cross-Functional Collaboration: Working with workshops and spare parts teams to ensure client concerns are addressed promptly.
  • Corporate Support: Assisting marketers in visiting corporate clients and preparing detailed feedback reports.
  • Emergency Assistance: Coordinating "Kia on Road" (KOR) support for stranded customers and arranging alternative vehicles during extended repairs.
  • Administrative Accuracy: Issuing invoices, managing bulk SMS campaigns, and submitting daily call summaries.

Requirements & Qualifications

  • Education: BSc or HND in Marketing, Business Administration, Communication, or a related field.
  • Experience: 1–2 years in customer service. Candidates with experience in the Automotive industry will be highly regarded.
  • Skills: Strong negotiation abilities, excellent interpersonal communication, and a professional writing style.

💡 Career Tip: The Power of Follow-Through

In the automotive service industry, the job doesn't end when the car leaves the workshop. Success in this role depends on proactive feedback loops. When interviewing, highlight your ability to turn a dissatisfied customer into a loyal one by demonstrating empathy and ensuring their issues were resolved through consistent follow-up.

How to Apply

Are you ready to join a leading Nigerian conglomerate? Interested and qualified candidates should forward their CV to the email address below:

Email: vacancies@danagroup.com

Subject Line: Use the Job Title as the subject of your email.

Application Deadline: May 12, 2026.

Notice: This job post has been rewritten and rephrased to provide unique content for our readers. To view the original job specifications and full context as provided by the employer, candidates must read the original post via the application process provided above.

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