Customer Service Manager I at Dangote Group (Dangote Cement I Coast)

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Customer Service Manager I at Dangote Group (Dangote Cement I Coast)

Dangote Group is one of Africa’s largest and most diversified industrial conglomerates, widely recognized for maintaining high standards in product quality and operational excellence. Headquartered in Lagos, Nigeria, the organization operates across several sectors including cement manufacturing, logistics, and consumer goods, serving markets across Africa.

The company is currently seeking a skilled and experienced professional to join its operations as a Customer Service Manager I. This role focuses on strengthening customer relationships, improving service delivery systems, and ensuring long-term customer satisfaction within Dangote Cement’s operations in Côte d’Ivoire.

Job Details

  • Job Title: Customer Service Manager I
  • Company: Dangote Group
  • Location: Dangote Cement I Coast
  • Employment Type: Full Time
  • Application Deadline: 1st April 2026

Role Overview

The Customer Service Manager will oversee customer engagement strategies and ensure consistent service excellence across all interaction channels. The successful candidate will design and implement customer relationship initiatives, monitor service performance metrics, and coordinate resolution processes that enhance overall customer experience and loyalty.

Key Responsibilities

  • Design and execute customer relationship management programmes and initiatives.
  • Supervise approved call centre operations to maintain service quality standards.
  • Create monitoring dashboards to track customer satisfaction objectives.
  • Collaborate with area managers to address customer concerns and ensure timely resolution.
  • Coordinate research and service improvement studies through specialist firms when required.
  • Establish systems for efficient complaint handling and enquiry management.
  • Conduct periodic customer satisfaction surveys and present findings to management and sales teams.
  • Provide customer insights that support operational and strategic decisions.
  • Carry out additional assignments as directed by the Sales Department.

Requirements

Education & Experience

  • Bachelor’s Degree in Marketing, Social Sciences, or a related discipline.
  • Postgraduate qualification is an advantage.
  • Professional certification in customer management is desirable.
  • Minimum of seven (7) years relevant work experience.
  • At least two (2) years in a managerial or supervisory role.

Skills and Competencies

  • Strong understanding of customer relationship management principles.
  • Knowledge of cement manufacturing industry trends and regulations.
  • Excellent communication, presentation, and facilitation skills.
  • Strong negotiation and stakeholder management abilities.
  • Leadership and team management competence.
  • Customer-focused mindset with high accountability.
  • Knowledge of market segmentation and customer analytics methodologies.

Salary Information

Salary: Not stated by the employer.

How to Apply

Interested and qualified candidates should apply via the official Dangote careers portal below:

Apply for Customer Service Manager I Role

Career Tips for Applicants

  • Highlight measurable achievements in customer service or relationship management roles.
  • Demonstrate leadership experience, especially managing service teams or customer operations.
  • Showcase data-driven decision making such as dashboards, KPIs, or customer analytics projects.
  • Prepare examples of how you resolved complex customer issues successfully.
  • Research the cement or manufacturing industry to understand customer expectations and operational challenges.

Related Opportunities

You may also explore another opportunity here: Digital Manager Job in Nigeria

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