Customer Service / Shipping Manager at Dangote Industries Limited

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Customer Service / Shipping Manager at Dangote Group

Organization: Dangote Group

Job Title: Customer Service / Shipping Manager

Location: DIL HQ, Lagos

Employment Type: Full-time

About Dangote Group

Dangote Group is one of Nigeria’s most diversified business conglomerates, renowned for excellence in business practices and product quality. Headquartered in Lagos, the Group operates across multiple sectors and plays a significant role in Africa’s industrial development.

Job Purpose

The Customer Service / Shipping Manager will ensure the smooth execution of shipping operations at the Refinery, supporting timely and cost-effective movement of refined products. The role also oversees customer service operations, ensuring customer satisfaction, effective issue resolution, and strong client relationships.

Duties and Responsibilities

Shipping Operations Management

  • Coordinate vessel scheduling, berthing arrangements, and cargo documentation in line with company policies
  • Ensure timely dispatch and receipt of cargoes in compliance with operational timelines
  • Monitor and document all shipping activities
  • Track vessel movement before and after loading operations

Customer Service Management

  • Lead and manage the customer service team to ensure high-quality service delivery
  • Develop and implement customer service policies, procedures, and standards
  • Train, mentor, and motivate customer service staff
  • Maintain accurate records of customer interactions and transactions
  • Resolve issues related to shipping delays, damages, or discrepancies
  • Handle customer inquiries and complaints professionally and promptly
  • Collaborate with internal departments to ensure seamless service delivery
  • Monitor and analyze customer service performance metrics and drive improvements

Qualifications & Requirements

  • Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or a related field
  • Minimum of 7 years experience in shipping operations or customer service within the petroleum or maritime industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Strong analytical, problem-solving, and conflict-resolution skills
  • Knowledge of oil and gas industry operations and customer service requirements
  • Solid understanding of vessel clearance procedures, maritime regulations, and port operations
  • Proficiency in shipping, logistics, and customer service management software
  • Ability to perform effectively in a fast-paced, high-pressure environment

Application Deadline

Closing Date: February 13, 2026

How to Apply

Interested and qualified candidates should apply online via the official Dangote Group careers portal.

Click here to apply

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