Customer Service Representative at ConSol Limited
ConSol Limited, a leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria, is recruiting qualified candidates for the position of Customer Service Representative in Ilupeju, Lagos.
Job Title: Customer Service Representative
Location: Ilupeju, Lagos, Nigeria
Employment Type: Full-time
Experience Level: Entry-Level (0–3 Years)
Job Summary
We are seeking a proactive and articulate Customer Service Representative responsible for delivering exceptional customer support, resolving inquiries efficiently, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, social media, and in-person interactions.
- Maintain a professional and customer-focused attitude at all times.
- Follow up on customer requests to ensure timely resolution.
- Support sales and operations teams with customer-related tasks.
- Ensure compliance with company procedures and service standards.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints effectively and escalate when necessary.
- Maintain accurate records of customer interactions and transactions.
Requirements
- OND / HND / B.Sc in any discipline.
- 0–3 years experience in customer service or related role.
- NYSC members are encouraged to apply.
- Good typing skills and basic computer proficiency (Microsoft Office & internet).
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Clear diction and eloquence.
Preferred Skills
- Good telephone etiquette.
- Ability to handle difficult customers patiently.
- Willingness to learn and adapt in a fast-paced environment.
Application Method
Interested and qualified candidates should send their CV to:
apply@consollimited.com
Email Subject: Customer Service Representative
Application Deadline: 31st March, 2026
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