Customer Service Officer at Staffora Global Limited

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Customer Service Officer at Staffora Global Limited

Company: Staffora Global Limited

Job Title: Customer Service Officer

Location: Elegushi, Lagos

Work Mode: Hybrid

Employment Type: Full-time

About Staffora Global Limited

Staffora Global Limited specializes in connecting organizations with exceptional talent quickly and efficiently. We focus on delivering people-focused solutions that enhance customer satisfaction and business growth.

Role Summary

The Customer Service Officer will serve as the primary point of contact between the company and its customers. This role involves handling inquiries across multiple channels, managing online customer engagement, and ensuring a consistently positive customer experience.

Key Responsibilities

  • Respond promptly to customer inquiries via phone calls, emails, and social media platforms
  • Manage customer complaints, dispute resolution, and follow-ups
  • Support the development of FAQs, response templates, and customer service SOPs
  • Handle customer engagement on Instagram, WhatsApp, Facebook, and other digital channels
  • Escalate customer feedback, complaints, and product-related issues to management
  • Maintain accurate records of customer interactions and resolutions

Qualifications & Skills

  • Bachelor’s Degree with 1–2 years experience in customer service or related roles
  • Strong familiarity with messaging tools, social media platforms, and digital communication apps
  • Experience handling customer service through online and social media channels
  • Excellent communication, interpersonal, and relationship-building skills
  • Tech-savvy with the ability to adapt quickly to new tools and platforms

Salary

N100,000 – N150,000 per month

Application Deadline

Closing Date: 26th February, 2026

How to Apply

Interested and qualified candidates should apply online using the application form below.

Click here to apply

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