Customer Care Representative at Hoop Telecoms Limited - Entry Level

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Customer Care Representative (Entry-Level) at Hoop Telecoms Limited

Organisation: Hoop Telecoms Limited

Job Location: Ilupeju, Lagos

Employment Type: Full-time

About Hoop Telecoms Limited

Hoop Telecoms Limited is a fully licensed telecommunications service provider established in 2017. Since inception, the company has experienced rapid growth and continues to position itself as a leading provider of innovative telecom and business solutions across Nigeria and beyond.

With a strong leadership team and experienced professionals, Hoop Telecoms delivers a wide range of services including enterprise network connectivity, broadband internet, voice and video communication, secure data solutions, data centre and co-location services, and managed cloud solutions. The company is committed to delivering flexible, scalable, and cost-effective solutions that support long-term customer growth.

Job Overview

Hoop Telecoms Limited is seeking motivated individuals to fill the role of Customer Care Representative (Entry-Level). This position is ideal for candidates who enjoy helping people, are comfortable using computers, and are eager to build a career in the telecommunications industry.

Successful candidates will receive hands-on training and will support customers by resolving basic connectivity, SIM, and billing-related issues through clear and professional communication.

Key Responsibilities

  • Handle inbound customer inquiries related to SIM cards, data plans, and mobile services
  • Assist customers with basic network and connectivity troubleshooting
  • Accurately escalate unresolved technical issues to senior technical teams
  • Educate customers on available data bundles, plans, and promotions
  • Log calls and update customer records using the company’s CRM system
  • Maintain a calm, courteous, and professional tone during all interactions

Required Skills & Attributes

  • Basic computer literacy and confidence using web applications
  • Clear verbal communication and good listening skills
  • Patience and empathy when dealing with customer concerns
  • Willingness to learn and adapt in a fast-paced environment

How to Apply

Interested and qualified candidates should send their applications to:

Email: recruitment@hooptelecoms.com
Email Subject: Customer Care Representative

Application Deadline: 13th February, 2026

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