Call Center Representative at International Health Management Services (IHMS)

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Call Center Representative at International Health Management Services Limited (IHMS)

International Health Management Services Limited (IHMS), founded on April 9th, 2001, is a leading Health Maintenance Organization (HMO) in Nigeria. The company is backed by both institutional and individual investors and is known for delivering quality healthcare administration services nationwide.

IHMS Nigeria Limited is currently recruiting qualified candidates to fill the position below:

Job Details

  • Job Title: Call Center Representative
  • Location: Ikeja, Lagos
  • Employment Type: Full-time
  • Salary: ₦120,000 – ₦170,000 per month

Job Summary

The Call Center Representative will provide professional medical and customer support services to IHMS enrollees. The role involves responding to enquiries, offering basic medical guidance in line with IHMS protocols, and ensuring excellent service delivery through phone and digital channels.

Key Responsibilities

  • Respond to inbound and outbound calls from enrollees, healthcare providers, and stakeholders.
  • Provide basic medical guidance and health-related information in line with IHMS protocols.
  • Support the Customer Support team in handling patient enquiries and resolving issues promptly.
  • Coordinate with hospitals, clinics, and healthcare providers to ensure seamless service delivery.
  • Work with the Claims Department to review and process medical claims according to company policies.
  • Maintain accurate records of customer interactions, provider engagements, and claims documentation.

Requirements

  • Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution.
  • 0–1 year post-qualification experience (Call center or HMO experience is an added advantage).
  • Completion of or awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Strong passion for healthcare services and administration.

How to Apply

Interested and qualified candidates should send their CV to:

Email: careers@ihmsnigeria.com

Subject of Email: Call Center Representative

Application Deadline: 6th February, 2026

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