Front Desk Officer at C & I Leasing Plc

C & I Leasing Plc was incorporated in 1990 as a limited liability company and was subsequently licensed by the Central Bank of Nigeria (CBN) as a finance company, to provide amongst other services, operating and finance leases.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Contract

Customer Service Management:

  • Communicate the Institute offerings to clients and answer inquiries about the Institute.
  • Manage the front office and ensure conduciveness for receiving visitors.
  • Provide the highest level of service by quickly and accurately identifying client needs and articulating the appropriate solution to their questions and / or issues.
  • Pro-actively dealing with complaints, enquiries and concerns via phone, email, and live chat.
  • Maintain a high level of personal integrity and comply with the Institutes Code of Conduct.
  • Communicate with various departments and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.

Communications Management:

  • Management of the Live chat feature on the website.
  • Answer incoming telephone calls, assist callers, take messages, make community referrals, and direct calls to staff members.
  • Receive and transfer telephone calls to staff promptly and effectively.
  • Ensure prompt registration, dispatch and distribution of incoming mail and correspondence to appropriate offices or staff members.
  • Maintain logbooks in respect of correspondence in and out of the office.

Front Office/Facility Management:

  • Grant access to the building by appropriate implementation of visitors’ policy.
  • Maintain office security by following safety procedures and controlling access via the front desk.
  • Update and maintain member/visitor information and program tracking.
  • Prepare staff attendance record and report an analysis monthly.
  • Administrative support in the management of facility vendors.

Educational Qualification and Experience

  • Candidates should possess a Bachelor’s Degree in Social Sciences, Humanities, or related discipline
  • Minimum of 2 years post-graduation experience on a similar role in a reputable organization, d verbal communication skills.

N95,000 / Month (Gross)

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

Application Deadline 9th August, 2023.