Customer Service Agent at Zip International Limited
A fast-growing Islamic fintech app that simplifies financial transactions for our users.
Customer Service Agent
We are looking for a skilled Customer Service Agent to join our team and provide exceptional service to our users.
- Respond to user inquiries through various channels such as phone, email, and social media
- Provide accurate and timely information about our services and products
- Resolve user complaints and issues in a professional and courteous manner
- Escalate issues to the appropriate team members when necessary
- Maintain accurate records of user interactions and transactions
- Collaborate with other team members to improve customer service processes and procedures
- At least 2 years of experience in customer service
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Familiarity with Islamic finance is a plus
- Must be a Muslim
- Proficient in the use of Microsoft Office applications
Method of Application
If you are a customer service professional with a passion for Islamic finance and a desire to work with a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please send your resume and cover letter highlighting your experience and qualifications to [email protected] We look forward to hearing from you!