Front Desk Officer at Zedcrest Capital

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting suitable candidates to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment type: Full-time
Reports to : Human Resources & Admin Lead

Job Summary

  • The Front Desk Officer will play a crucial role in creating a positive first impression for visitors and clients.
  • This position involves managing the reception area, handling inquiries, and providing administrative support to various departments as needed.
  • The ideal candidate is expected to maintain a professional and welcoming demeanor while efficiently managing front desk operations.


  • Provide a professional and friendly first point of contact, ensuring a positive experience for all.
  • Answer and direct incoming phone calls to the appropriate personnel or department.
  • Respond to inquiries via phone, email, or in-person, providing accurate information or directing inquiries to the relevant parties.
  • Maintain an organized calendar to optimize scheduling efficiency.
  • Receive and sort incoming mail and packages, distributing them to the appropriate recipients.
  • Handle visitor complaints or issues professionally and escalate to the appropriate personnel when necessary.
  • Be familiar with emergency procedures and protocols, and guide visitors or employees during emergencies.
  • Register and log visitors, ensuring security and compliance with company policies.
  • Notify employees of visitor arrivals and ensure they are properly escorted as required.
  • Other tasks as assigned.


  • Minimum of a First degree in Mass communication, Business Administration, or a Social Science related field.
  • Minimum of 2 years’ work experience.
  • Ability to remain calm under pressure and handle difficult situations diplomatically.
  • Basic understanding of security protocols and emergency procedures.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Desire and aptitude for learning new concepts on the job.
  • Proactive.
  • Reliable, dependable, organized and takes responsibility for actions.
  • Proven experience in a customer-facing or administrative role.
  • Excellent verbal and written communication skills.
  • Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.


How to Apply
Interested and qualified candidates should:
Click here to apply

Closing date: Not specified