Customer Service jobs in Nigeria

Customer Marketing Manager at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Customer Marketing Manager

Location: Lagos
Employment Type: Full-Time

About This Opportunity

  • We are now looking for a Customer Marketing Manager to support customer engagements, drive account-based marketing execution and create impactful customer experiences with specific Customer Units CUs/accounts.
  • The responsibility includes engaging with the sales organization in ongoing business and new business opportunities ensuring leads generation for sustainable growth.
  • The Customer Marketing Manager will be responsible for two major Customer Units (South and East Africa alongside a Major Communication Service Provider (CSP) Operating Companies within Market Area Middle East and Africa.

What You Will Do

  • Analyze the account from market, customers and competitors’ perspectives
  • Develop effective account strategy and plan for specific accounts per CU to accelerate adoption
  • Contribute to the high-performance marketing culture
  • Participate in sales account planning to share marketing insights and to develop insights for brand or specific portfolio positioning
  • Drive customer engagements and create impactful customer experiences within specific CUs, including planning, managing, executing and following -up on marketing campaigns around the customer journey driving collaboration between sales and marketing
  • Provide input on CU marketing content needs to global point of contact
  • Plan and execute customer-specific events, workshops, and activities based on global campaigns activation plans
  • Drive lead generation with specific accounts/Customer Units.
  • Measure activation success and analyze needed changes.
  • Build strong relationships with customer and account counterparts to engage early on in the sales journey and create the need for the customer.
  • Help to position Ericsson as a market leader and stimulate market growth.

You Should Have

  • University degree in Business, Marketing, Communications or equivalent training/experience.
  • 5 – 7+ years of relevant experience.
  • Customer knowledge.
  • Experience working in a dynamic and fast-moving environment.
  • Understanding of digital communications
  • Telcom & ICT background is preferred.

You Will Bring:

  • Account marketing knowledge & skills
  • Market insight and analysis
  • Business Acumen
  • Customer insight
  • Speaking and presentation skills
  • Relationship building.

Core Competencies:

  • Demand generation skills
  • Domain knowledge (industry/portfolio)
  • Communications skills (verbal/written)
  • Presentation skills.
  • Negotiations and value argumentation skills (customer/brand/portfolio)
  • Analytical & problem-solving skills
  • Value Creation Knowledge
  • Project management

How to Apply
Interested and qualified candidates should:
Click here to apply