Customer Success Associate – Africa at dLocal

dLocal is a technology company and the #1 payments leader with a single solution focused on Latin America and other emerging markets.

Customer Success Associate – Africa

Category: Sales
Level: Mid Level

Job Description

  • We are looking for a Customer Success Associate who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.
  • Looking for a reliable, detail oriented, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients.
  • Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.
  • Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Escalates more complex and/or high priority problems when needed to appropriate support personnel for resolution or escalation path.
  • Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow up.

What will I be doing?

  • Promote a “customer first” environment at all times. Whatever it takes Mentality.
  • Build fun and welcoming client relationships.
  • Provide top-quality service complying with the SLA’s defined, helping to ensure customer satisfaction and strengthening customer relationships.
  • Handle customer interactions with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending manner.
  • Be organized, detail oriented, take initiative, and follow up independently.
  • Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
  • Push yourself and the team by recognizing and suggesting areas of improvement.
  • Interact and work together with the different areas of the company.

What skills do I need

  • Students of a Bachelor’s Degree in Computer Science, IT or similar.
  • Passion for customer success and deep interest in understanding client needs.
  • Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
  • Great Attitude!
  • Ability to learn quickly and be resourceful.
  • Fluent written and spoken English to provide effective communication and support.
  • Basic Knowledge of SQL is a plus.
  • Excel skills preferred but not required.

Method of Application

What happens when I apply?

  • First, apply so we can review your CV. We will then reach out to you by email if we find that your profile is a fit for our role and schedule a virtual interview via Google Meets with HR.
  • You will be updated regarding the specific steps along the process.
  • If you don’t hear from us this time, don’t worry! We’re constantly updating our careers page with new positions, make sure to come back and apply for a different one!
  • Please submit your application in English as it is our working language.

Interested and qualified? Go to dLocal on to apply

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