Customer Success Representative at Just – Remote Job

Headline
  • Just is looking for a Customer Success representative to protect and increase our SaaS revenue. You would be a part of our growing Customer Success team, reporting to our Chief Product Officer.¬† You would manage the customer lifecycle post-sale, proactively working to on-board, educate, support, and retain customers.
What you will be doing
  • Onboarding customers.
  • Upselling customers to higher tier products and executing against the upsell playbook.
  • Ensuring renewals, tracking and de-risking churn risk, and maintaining the general health of customer relationships (working closely with the Trade Analysis and Negotiation team).
  • Planning webinar content and hosting webinars.
  • Managing NPS surveys.
  • Providing day-to-day customer support in close collaboration with others on the Product and Customer Success teams.
  • Reporting on KPIs related to upsells, NPS, and churn metrics.
  • Collaborating with the product marketing content manager on case studies, blogs, videos and other content creation.
Your profile
  • You have worked in an early-stage, B2B, product-centric SaaS company.
  • 4-5 years in a client-facing role managing multiple accounts.
  • Ability to engage and communicate effectively with C-Suite leaders and other senior professionals on complex topics, and have the communication skills that engender trust and confidence with customers.
  • High level of technical and domain specific aptitude.
  • Ability to develop relationships over the phone/video.
  • Ability to communicate effectively in verbal and written English to clients and internal teams.
  • You have the energy, passion and fortitude of the get things done, entrepreneurial mindset.
  • Proactive mindset with excellent organisational and time management skills.
  • Comfortable using online software sales automation products such as Pipedrive.
Also good if
  • Your start-up experience includes fin-tech.
  • You have proficiency in one of the following languages (in addition to English): Norwegian, Swedish or Danish.
Applying
  • Please send us your CV/resum√© to product@gojust.com

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