Customer Care Representative at Wakanow

Website Wakanow

Wakanow is Africa's leading, full-service online travel company

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos, Nigeria

Job Description

  • The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.
  • Respond to all telephone inquiries regarding booking of travel reservations
  • Identify products and sales opportunities that fit customers’ travel needs
  • Make alternative booking arrangements if changes arise before or during the trip
  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
  • Issue tickets or relevant documents
  • Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  • Modify existing bookings to suit change in clients’ circumstances
  • Research destinations and keep self-up to date with travel industry news
  • Escalate reoccurring issues and proposing solutions to solve solutions
  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  • Preparing customized itineraries to suit the clients’ preferences and budget
  • Create and update electronic records of clients
  • Make and confirm bookings online

 

To apply for this job please visit wakanow.zohorecruit.com.

Note:
  • Do not pay for any job position
  • Do not pay for any job training
  • Do not give away anything of monetary value
  • Authentic jobs do not ask for money from candidates