Relationship Officer at Fina Trust Microfinance Bank

Fina Trust Microfinance Bank, a member of LOLC Group with corporate Head Office in Colombo – Sri Lanka, is one of Nigeria’s foremost Microfinance Banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a Microfinance Bank and commenced operations in October 2009. It holds a State License and hence operates in Lagos State.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Locations: Aspamda, Idumota, Ladipo, Ikeja – Lagos
Employment Type: Full-time

Responsibilities

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Promote high-quality sales, supply and customer service processes
  • Determine all applicable ratios and metrics and set up debt payment plan
  • Maintain and update account records
  • Assess customer needs, explore all options and introduce different types of loans
  • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
  • Οperate in compliance with laws and regulations and adhere to lending compliance guideline
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors
  • Evaluate credit worthiness by processing loan applications and documentation within specified limits
  • Interview applicants to determine financial eligibility and feasibility of granting loans

Requirements

  • Minimun of National Diploma in any field.
  • Customer service-oriented with exceptional sales skills.
  • Promixity to any of the following listed locations will also be considered – Ojo(Aspamda), Ladipo, Ikeja, Idumota.
  • A minimum of 1years’ experience as a RelationshipOfficer.
  • Outstanding interpersonal and communication skills.

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How to Apply
Interested and qualified candidates should send their CV to: careers@finatrustmfbank.com using the Job Title as the subject of the email

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