Dragnet Solutions is a dynamic Information Technology company that specializes in the design, development and implementation of innovative people screening solutions. Since our incorporation in 2007, we have been at the forefront of creating and recreating objective recruitment and application management processes to meet international standards.
Help Desk Officer
- We are currently seeking to recruit a Help-Desk Officer who will be responsible for, handling incoming and outgoing mail and correspondence to provide fast and useful technical assistance on computer systems.
- To be able to answer queries on basic technical issues and offer advice to solve them.
- Serve as the first point of contact for customers seeking assistance through chat, email, or phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Prepare activity report
- Identify and suggest possible improvements on procedures
- Training other staff members on troubleshooting and diagnosing problems.
- B.Sc in any discipline from any reputable University
- Minimum of one (1) experience in a Customer Care role
- Great Communication Skills (verbal and written)
- Good conflict resolution and negotiation skills
- Positive attitude
- Accurate reporting skills
- Great attention to detail and the ability to work under pressure
- Good organization and listening skills
- Ability to multi-task
- Proficient in Microsoft office tools especially in Excel.