Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
Customer Support Specialist
Department: Customer Support
- We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
Your daily adventures will include:
- Represent Bolt in any English spoken market
- Support all Bolt’s users and help them get the most out of our apps
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
- Be a key player in building a support team in a challenging growth environment.
We are looking for:
- Interested candidates should possess relevant qualifications and work experience.
- Understand what outstanding customer support looks like and be ready to go the extra mile
- Be ready to always put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent spoken and written English skills, any other language is a plus
- Be passionate about new technologies and ride-sharing.
Why you’ll love it here:
- Your daily duties will have a meaningful impact on millions of people all over the world.
- You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
- As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
- You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
- Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.