Customer Service Representatives / Loan Collection Agents at ISurf Consulting

ISurf Consulting is an Information technology Consulting Services company that specializes in delivering technology solutions to meet the needs of our clients by providing holistic business solutions for improved overall business performace.

 

Customer Service Representatives / Loan Collection Agents

Qualification: ND, HND,BSc
Experience: 0-3yrs

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Location: Lagos Ikeja, Yaba, Ilupeju.
AGE:   22- 27

Our clients, a reputable organization CASHIGO  LTD is currently recruiting suitable candidates to fill the position below:

JOB DESCRIPTION :

  • Collection agents and Customer Service Representative’s primary duty is to communicate with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts.
  • SALARY: 50,000 Naira Basic Salary
  • Performance bonus based on KPI ( upgradable to 100,000 Basic after 3month salary with good performance)
  • Work on 2 Saturdays in a month
  • 1 Sunday in a month

REQUIREMENTS:

  • Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
  • Solid understanding of repayment schedules and bad debt management
  • Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
  • Negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
  • Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
  • To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans
  • MUST reside in Lagos.

Method of Application

Interested and qualified? Go to ISurf Consulting Limited on forms.gle to apply

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