Customer Service Officer at Georges Memorial Medical Center

Women and Children’s hospital – World class facilities

Customer Service Officer

Location: Lagos

The Customer Service Officer will serve as a central point of contact and communication for patients, and members of healthcare team. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly and efficient manner.
Responsibilities

  • Answer the telephone
  • Make and confirm appointments
  • Handle registration of patients
  • On a daily basis, have a record of all patients that visited, making note of any special requirements they may have
  • Respond to customer requests and questions regarding services, account information, next appointments, etc.
  • Respond to the needs of the patients by ensuring immediate action
  • Follow up on patients to ensure that all of their needs are met and their experience in the facility is positive
  • Liaise with the various departments to ensure that patients receive appropriate non-medical services
  • Relay information to appropriate departments and personnel using established communication channels and procedures.
  • Maintain patient’s files and ensure that all records are updated as at when due
  • Sorting out patient files booked for the day before they come and giving them a reminder call
  • Ensure that the lounge is clean, the seats are arranged and the Air conditioners are working properly

REQUIREMENTS

  • BSC degree
  • At least 2 years of proven customer support experience or experience as a Client Service Representative
  • Previous experience in a Hospital is an added advantage
  • Strong phone contact handling skills and active listening
  • Familiarity with Electronic Medical Record or other CRM systems
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
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Method of Application

Interested and qualified candidates should forward their CV to: hr@georgesmedical.com using the position as subject of email.

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