Call Center Executive at Jiji

Jiji.ng is fast-growing Nigerian free online classifieds with advanced security system.We provide a simple hassle-free solution to sell and buy almost anything.

 

Call Center Executive – Ghanian Speaking

[sc name=”ads” ][/sc]

Location: Lagos

About
Jiji is the best place to sell anything to real people. It is the biggest free online classified with an advanced security system. We provide a simple hassle-free solution to sell and buy almost anything.

About the Job
We are currently expanding and we need competent Ghanian Speaking – Call Centre Executive.

Your role is to help our customers and vendors have an easy and enjoyable experience with services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Job Responsibilities

  • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
  • Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
  • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
  • A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc
  • You will be responsible to maintain quality assurance standards in all calls
  • Disciplined use of CRM system, forecasting and analyzing sales data.
  • Regular reporting of KPI’s to management and keeping to targets
  • Selling the Jiji services to clients and surpassing daily call targets
  • Meeting with set KPIs and KRAs in your job

Profile

  • Ability to speak the Ghanian language is a must have
  • Passionate about Telesales, customer service and sales
  • Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
  • Excellent verbal and written communication skills
  • Ability to prioritize and handle multiple tasks at any given time.
  • Detail oriented, excellent collaborator and Team Player
  • Aptitude in problem solving

Benefits and Perks

  • A steep learning curve in an innovative industry with plenty of responsibility
  • HMO
  • Regular get-togethers, team building events, and TGIF
  • Great work environment and fun loving with co-workers
  • Access to employee loans

[sc name=”ads” ][/sc]

Method of Application

Interested and qualified? Go to Jiji.ng on docs.google.com to apply

Be the first to comment

Leave a Reply

Your email address will not be published.


*