We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money.
Customer Service Representative Intern (Igbo speaker)
Department: Customer Experience
Reporting to: Head of Customer Experience
Job Objectives
- ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
- A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Key Responsibilities
- Ensure an excellent experience to all customers with each interaction
- Give customers information about products and services
- Cross-sell Fenix products to customers where possible
Deliverables and Activities:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Vet and open customer accounts by recording account information.
- Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
- Follow-up with customers who have delayed payments
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Go the extra mile to engage customers
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Read from scripts
- Resolve customer complaints via phone, email, mail or social media
- Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
Required Skills & Experience
- OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
- 0-1 year of experience
- Excellent Written and Verbal Communication Skills
- Microsoft Excel skills
- Ability to interact with peers and mid level leaders internally
Highly Desired Skills:
- Ability to work both in teams and independently
- Passionate about solving problems for customers in rural communities
- Proficiency in English Language and 1 or more other Nigerian Languages
- Critical thinking skills (ability to think outside the box)
- Good problem solving skills (solutions oriented)
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas.
Method of Application
Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply
