Customer Service Representative Intern (Hausa Speaker) at Fenix International

We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money.

Customer Service Representative Intern (Hausa Speaker)

Location: Lagos, Nigeria

Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objective 

  • Engie Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative Interns with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative Intern must be fluent in Hausa, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

  • Ensure an excellent experience to all customers with each interaction
  • Give customers information about products and services
  • Cross-sell Fenix products to customers where possible

Deliverables and Activities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c. 
  • Follow-up with customers who have delayed payments 
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

  • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
  • 0-1 year of experience
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.

Method of Application

Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply

Subscribe For Job Updates via Email :
*NEVER PAY FOR ANY JOB OFFER. LEGITIMATE JOBS DO NOT REQUIRE PAYMENTS*