Customer Service Representative at Westfield Consulting

Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance.

Customer Service Representative

Location: Ikeja, Lagos

Job Summary

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • He or She helps customers understand the products and answer questions about their reservations.
  • They can sometimes be seen as having a role in sales.

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing the company’s products inside and out so that all questions can be answered
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • Bachelor’s Degree in English or related Art courses
  • Ability to stay calm when customers are stressed or upset
  • Good use of computers
  • Experience working with customer / sales support.

Skills / Competencies:

  • Knowledge of customer management practice
  • Problem-solving attitude
  • Excellent communication skills
  • Teamwork and good work ethics
  • Persuasive Speaking Skills
  • Ability to Use Positive Language.

How to apply

Interested and qualified candidates should send their CV to: cvs@westfield-consulting.com using the Job Title as the subject of the mail.

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