Customer Service Officers at Rolad properties and allied services

Rolad properties and allied services was established out of the desire to deliver quality properties in prime location in a timely manner with excellent service . we are branded in two major colors Teal Green and white Teal Combines the calming properties of blue with the renewal Qualities of green.

Customer Service Officers

Location: Lagos

Rolad Properties and Allied Services Ltd a reputable Real estate firm in Lagos is Recruiting for the post of a CUSTOMER SERVICE OFFICERS Kindly find details below;

Job Description 

  • Deal directly with customers either by telephone, via chat, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer transactions
  • Recommend our  services to customers by collecting customers information and analyze customer’s needs
  • Manage large number of incoming calls
  • Follow communication procedures and guidelines
  • Build sustainable relationship of trust with customers through open and interactive communication
  • Identify and assess customers need to achieve satisfaction
  • Take extra miles to engage customers
  • Update the customer information in the customer service data base during and after each call
  • Work with management to stay updated about the product knowledge  and be informed about any change in the company policy
  • Generation of Leads
  • Develop referral network.

Requirement

  • Working experience as Relationship Manager
  • Proven sales experience
  • Proven customer support experience
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to remain professional and courteous
  • Ability to be calm under pressure
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Method of Application

Interested and qualified candidates should forward their CV to: careers@roladproperties.com using the position as subject of email.

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