Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.
Customer Service Officer
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- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
Qualification / Experience
- B.Sc / HND in any relevant field.
- Must understand 2 local languages
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.