Customer Service Officer at Cardinalstone Registrars

Cardinalstone Registrars is a leading securities registration and data administration service provider, CSRL acts as Registrars to a wide spectrum of companies across various industries and currently manages registers of over two million shareholders across a wide variety of companies/institutions in different industries in Nigeria. Our mission is to exceed clients’ and other stakeholders’ expectations by leveraging cutting-edge technology to provide outstanding and innovative services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos,
Employment Type: Contract

Job Description

  • Attend to walk-in customers’ general enquiries such as e-mandate, change of address, change of Clearing House Number (CHN) etc
  • Receipt and distribution of correspondences received from walk-in shareholders at the head office and the branches
  • Verification of shareholders’ signatures and shareholdings
  • Forward Banker`s Confirmation of Signature Letters to Verification Unit
  • Accreditation of shareholders at clients’ general meetings (AGMs, EGMs etc)
  • Upload of e-dividend mandates on our share registration application and on the NIBSS platform
  • Treatment of unclaimed dividend requests from the branches and stockbroking unit
  • Attend to other share registration issues or tasks as may be required by line manager

Job Requirements

  • Minimum of an Ordinary National Diploma (OND)- Upper Credit or Distinction
  • Good communication skills (written and spoken)
  • Excellent problem solving skills
  • Excellent customer relationship etiquettes
  • Excellent time management skills
  • Good understanding of share registration
  • Customer service orientation
  • High standards of ethics and integrity

How to Apply
Interested and qualified candidates should forward their updated CV to: with the email subject as “Customer Service”

Application Deadline  28th February, 2021.

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