Customer Service Manager at Proten International

Proten International is a fast riding human resource consulting firm with a mission to be the leading business support solution company in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Manager
Location: Lagos
Job Type: Full Time employment with a probationary period of 6 months

Roles and Responsibilities

  • Delivering a comprehensive service to inquiring customers
  • Managing Customers account (Key account management)
  • Organize and participate in events to build community and boost brand awareness
  • Relay community feedback to relevant internal stakeholders.
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
  • Devise and implement community communication initiatives.
  • Keeping a record of customers interaction and details of action taken
  • Managing a large number of incoming calls and emails
  • Delivering a comprehensive service to inquiring customers

Qualifications and Skills Set / Values

  • Bachelor’s Degree qualification
  • At least 3 years of prior relevant experience
  • Absolute discretion and confidentiality
  • Intellect & thirst for knowledge
  • Computer literacy is a MUST
  • Attention to detail and ability to keep accurate records & documentation
  • Good relationship skills and ability to communicate effectively via online channels.
  • Maturity, character and cultural intelligence
  • Drive and ability to work with minimal supervision
  • Excellent spoken and written communication

Remuneration

  • Competitive salary
  • Health benefits
  • Housing allowance a year after confirmation
  • Laptop, phone and internet allowance
  • Out-of-station costs will be covered.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  18th December, 2020.

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