Customer Care Representative at Arvo Finance

Arvo Finance – A trading name of Oliver Mead investment Ltd is a fintech solution that provides fast unsecured loans with a simple application process; Arvo aims to bridge the gap between commercial banks and the underbanked Nigerians, offering inclusive consumer finance.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

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Location: Lekki Phase1, Lagos
Employment Type: Full-time

Job Description

  • Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
  • Following up to ensure speedy resolution of the complaint
  • Identify and assess customers’ needs to achieve satisfaction and retention
  • Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, or social media
  • Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
  • Work with team members to ensure that proper customer service is being delivered
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Preparing product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming and outbound calls

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years work experience.

Salary
N40,000 – N50,000 / month.

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How to Apply
Interested and qualified candidates should send their CV to: peter.popoola@arvofinance.com using the Job Title as the subject of the email

Application Deadline  2nd July, 2021.

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