In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world.
Airport Services Duty Officer
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Job Id: 2100004U
Category: Cargo & Airport Operations
About the Role
- We are recruiting for an Airport Services Duty Officer based in Lagos, Nigeria
- In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
- You will achieve optimum customer satisfaction and on-time department of flights.
- You will also have overall control of the shift as a direct representative of the Airport Services Manager.
- You will also ensure punctuality and safety of all Qatar Airways operations.
Specific Accountabilities Include
- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.
Be Part of an Extraordinary Story
- Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
- You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
- You have the chance to be a part of our future, and build the life you want while being part of an international community.
- Our best is here and still to come.
- To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
- Together, everything is possible.
The successful candidate will have the following qualifications and skills:
- Relevant College or University qualification
- Minimum of 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.