Client Services Head at Guaranty Trust Bank plc

Guaranty Trust Bank plc is a foremost Nigerian financial institution with vast business outlays spanning Anglophone/Francophone, West Africa, East Africa and the United Kingdom. The Bank presently has an Asset Base of over 2 Trillion Naira, shareholders funds of over 200 Billion Naira and employs over 10,000 people in Nigeria, Cote d’Ivoire, Gambia, Ghana…

Client Services Head

Location: Lagos

Overall Responsibility 

  • The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.

Job Responsibilities

  • Maintain quality client service by attending to client inquiries and requests.
  • Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.
  • Oversee the client service team by providing clients with technical assistance on products and services.
  • Work with internal stakeholders for service requirements, inquiries, and instructions
  • Responsible for effective service recovery process through complaint logging, handling and resolution.
  • Build and maintain good relationships with customers.
  • Provide appropriate recommendations on product improvements based on client feedback.

Skills & Knowledge 

  • Bachelor’s Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
  • Excellent communication skills
  • 4 to 6 years in the client services, sales, marketing, or similar role.
  • Proficiency in customer service software, databases, and tools
  • Good knowledge in keeping abreast with the developments in the client services field.
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Method of Application

Interested and qualified? Go to Guaranty Trust Bank Plc on gtcoplc.zohorecruit.com to apply
Closing date: June 30, 2022
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