Analyst, Omni-channel Service Delivery at Access Bank

Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business

Analyst, Omni-channel Service Delivery

Job Roles

  • Ensure the delivery of front-end digital services across the Omni-channel platforms (Mobile, Internet, ATM, etc.)
  • Work on other tasks as assigned by the Senior Specialist, Omni-channel Service Delivery

Functions and Responsibilities

  • Document ‘as-is’ and ‘to-be’ state/architecture for various implementation phases, describing the changes required to attain the desired ‘to-be’ state
  • Build test cases and scenarios sufficient for the validation of end-state products and services
  • Periodically execute functional and non-functional tests on solutions, features and services on the ATM, Internet, Mobile, etc.
  • Partake in the deployment of new features across the Omni-channel stack in line with business requirements
  • Collaborate with internal and external partners to drive innovation initiatives through full process from idea to commercialization.
  • Periodically review existing systems and advise process owners on possible areas of improvements thereby making IT serve as a business enabler
  • Carry out an extensive testing (Unit, Integration, Systems, User Acceptance Tests) of solutions developed in order to ensure that they are error free and are fit for purpose
  • Engage in the installation and configuration of ATMs, including the hands-on experience required to effectively perform 2nd level resolution
  • Perform 1st level support during the transition phase of the Omni-channel Mobile, Internet banking and ATM platforms
  • Research and implement product enhancement solutions working closely with 3rd party vendors, switch processors and Original Equipment Manufacturers (OEMs)
  • Facilitate frequent ATM, Internet and Mobile banking 2nd level support trainings

Job Requirements

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline


  • 0 -2 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration.


  • IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
  • Excellent analytical skills, written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Good interpersonal skill
  • Ability to analyze issues and provide adequate support to users
  • Fair understanding of the Omni-channel solution objectives Good understanding of transaction entries
  • Ability to review transactions and identify root cause of failure
  • Good knowledge of various components within the payment infrastructure
  • Creative and taking initiative.
  • Good communication skill (Oral & Written)
  • Analytical / Problem solving
  • Self-management
  • Interpersonal skills

Method of Application

Interested and qualified? Go to Access Bank on to apply

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