Admin / Customer Service Officer at Willco Property Management

Willco Property Management is a leading property servicing company, providing service excellence in integrated facilities management, property management and maintenance solutions via our corporate divisions; WPM & WMS.

We are recruiting to fill the position below:

Job Title: Admin / Customer Service Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Ensure customer satisfaction by prompt and complete resolution of complaints.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Compile regular reports on overall customer satisfaction.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.

Requirements

  • Must have at least 2 years experience as an administrative or customer service officer.
  • Must be available for immediate employment.
  • Must reside around Lekki, Ikate or Ajah.
  • First Degree from a reputable institution.

Educational Qualification:

  • BSc Degree in any related discipline from a reputable institution. 

Skills:

  • Excellent interpersonal skill.
  • Excellent verbal and writing skill.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of clients.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong administrative and organizational skill.
  • Must demonstrate ability to work effectively under high stress environment.
  • Must demonstrate ability to interact with and manage key stakeholders.
  • Must be computer literate (proficient in the use of Word, Excel).

How to Apply
Interested and qualified candidates should send their CV to: careers@willcoonline.com using the Job Title as subject of email.

Note: Only suitable candidates will be contacted

Application Deadline  25th April, 2021.

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