Customer Support Job at Hotels.ng


By on September 3rd, 2016 in Customer Service jobs in nigeria

Customer Support Job at Hotels.ng

At Hotels.ng, the customer is at the centre of everything we do. We aim to produce the best possible customer experience, with the greatest selection of accommodation options, the smoothest, most intuitive process, and the greatest customer service. Our customer service team goes above and beyond to make our customers experience the delight of right.

Hotel.ng is recruiting to fill the position below

Business Developer – Customer Support

Location: Lagos

 

We are looking for candidates who can work with our customer support team in exploiting opportunities and executing different key goals of the department:

• On a daily basis, you will send a lot of emails and make a lot of phone calls.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Confer with customers to determine their service requirements and travel preferences.
• Determine the availability of space on travel dates requested by customers, assigning requestedspaces when available.
• Maintain computerized inventories of available passenger space and provide information on spacereserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones and emails.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, ratebooks, and computers.
• Provide customers with travel suggestions and information sources, such as guides, directories,brochures, and maps.
• Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
• Prepare customer invoices and accept payment.
• Promote particular destinations, tour packages, and other travel services.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

• A degree or its equivalent
• Perfect Telecommunication skills multitasking ability
• Must be able to work under minimal supervision.
• Must possess good customer relationship skills.
• Must be a computer literate (proficient in the use of Word, Excel, Power Point).
• Organized, vibrant, energetic and a go-getter

Click here to apply online

 

Not stated


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