Bilingual/French Customer Support Hero at iROKO


By on August 24th, 2016 in Customer Service jobs in nigeria

iROKO Partners is recruiting to fill the below position

Job Title:  Bilingual/French Customer Support Hero

Location: Lagos

 

REPORTS TO

Head of Customer Support

TEAM MISSION STATEMENT

To provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
To convey information clearly, confidently, and politely.

POSITION SUMMARY

To provide our English-speaking customers with excellent customer service.

DUTIES & RESPONSIBILITIES

Responding to all incoing live-chat, email, phone and/or social media inquiries for iRoko+ customers
Troubleshooting and resolving customers’ problems with our product by determining the cause of problem, then selecting and explaning the best solution
Brining any relevant issues to line manager’s attention immediately
Achieving and maintaining proficienct with our escalation matrixes
Consistenly staying up-to-date with new iRoko+ products/services
Providing weekly reports on customer feedback to management
Converting potential customer by answering product/service questions, suggesting information about subscription plans, payment options and devices
Reviewing and making changes to customer accounts where necessary

Bachelor’s degree in any subject
1-3 years in Customer Service
Must be friendly and articulate
Strong knowledge of the Nollywood industry i.e films, actors and actresses (desirable)
Profficient knowledge of Microsoft Office (Excel, Word)
Creative problem-solver (Thinks on toes)
Excellent Time-Management skills Attention to detail
Excellent customer service skills
Ability to work proactively, independently and under tight time frames
Excellent communication and interpersonal skills
Ability to quickly assess a situation and problem solve to point of resolution

Click here to apply online




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