French Speaking Customer Support Team Lead at iROKO Partners

By on October 27th, 2016 in Customer Service jobs in nigeria, General Jobs

Job Overview:

  • To provide excellent customer service by communicating with our customers professionally and respectfully, in a fluent written and spoken French.
  • To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution. Fast-learning and pro-activity are key skills for this position.
  • To convey information clearly, confidently, and politely

Position Summary
To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.

Duties & Responsibilities
Account Management and Escalations
Escalating any urgent product-related issues to Line Manager or Department Head
Light debugging and product testing
Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)

Team Management:
Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed
Coordinating team’s operations during each shift (break slots, lateness reporting, allocating staff to channels)
Delivering shift reports at the end of your team’s shifts
Creating detailed, analytical ad-hoc reports around LiveChat performance, Social
Media performance tagging, debugging and user-facing issues
Monitoring and supervising select user-interactions
Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity

Must be Bilingual (English and French) Candidates should be Bilingual (English and French Speaking)

Interested and qualified applicants should click here to apply via LinkedIn

Not stated

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