Graduate Customer Service Representative at Riddle Technologies


By on November 12th, 2016 in Customer Service jobs in nigeria, Sales and Marketing jobs in nigeria

Riddle Technologies is currently recruiting to fill the below position:

Job Title: Sales/Customer Service Representative

Job Location: Lagos

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
Proven customer support experience or experience as a client service representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Must be computer literate (including microsoft packages).
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

Applicants should send CV and cover letter to info@riddletechnologiesltd.org

The cover letter should explain why you are the right candidate for the position

30th December, 2016


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